Ephedra Warehouse gladly accepts returns! We want you to be happy with your product purchase.
If you aren’t satisfied - just return your order. You will have the option of receiving a refund, a product exchange, or a store credit - the choice is yours!
Other stores won’t give you a refund if your bottle is opened and the safety seal cracked. But how else are you supposed to know if the product is a good fit for you?
That’s why at Ephedra Warehouse, as long as your return is postmarked within 90 days of your delivery, it is eligible for all three return options, even if the bottle has been opened!
Please use the following address for returning your order:
2817 West End Ave
Nashville, TN 37203
Include a small note with the following information in your return package. The more information we have for your return, the quicker it will be processed!
- Your name
- Your order number
- The reason for your return
- Your desired solution (refund, product exchange, or store credit - please read below for more information regarding each option!)
Refunds are for Product costs only. We do not provide refunds on shipping costs for returned orders. Refunds are processed back to the original payment card once we receive your return package. Once we initiate the refund on our end, it may take an additional 7-10 business days for the refund to finalize and post back to your account. If you have any questions about an existing refund or would like to check its status, please contact us!
You may choose to receive another product in exchange for your return. The exchange product you select must be of equal or lesser value than the original product. If you know which replacement product you would like, let us know in your return note (see above instructions). If you are unsure, you can call in to consult with one of our customer service reps. We will try our best to match you up with a product that fits your body and your needs!
Store credit will be applied to your account for the value of the product. Credits do not include shipping costs. At Ephedra Warehouse, your store credit is as good as cash and can be applied to any order or product. Also, store credits have no expiration date! To access your credit, just log in to your account OR call in to place your order over the phone.
Still, Have Questions?
If you have any further questions or are having trouble shipping your order back to us, you can reach out to our customer service representatives by phone at 800-985-8991 or by email at firstname.lastname@example.org. We are available Monday - Friday from 10 AM until 6 PM EST. We will always do our best to ensure that your return is as quick and as painless as possible!